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    If you have already made a purchase
    Log in to My Orders to track progress or request help through the order details page.
    If you are considering a purchase (ONLY for pre-sale)
    Chat with Online Sales for more information before you purchase! More information at Contact Us.
    Office Hours:
    Monday to Friday-9:00AM to 6:00PM (UTC+8).

IP Protection

Confidentiality from beginning to end
 
We ensure confidentiality across the entirety of your order. You can find our confidentiality terms in our General Terms of Sale. If you would like some additional reassurance, we would be happy to send you our Non-Disclosure Agreement, which can be digitally signed via a secure link. Please contact your Account Manager or foundones@hotmail.com to request our NDA.
 
We are an independent production plant. All of our Partners must go through a strict onboarding process, which includes signing up to contractual obligations to safeguard your data. Confidential means confidential from beginning to end.
 
Encryption & Server Location
 
We use secure (encrypted) connections for all our customer and manufacturing partner interactions i.e. when any files are transferred.
 
Our production servers are located in Europe and Americas ; all digital models and drawings are stored on AWS servers.
 
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